Shipping policy

All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within 1 -2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive a tracking email. Please allow USPS up to 48 hours to reflect updates on their tracking page.

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, contact care@escentialz.com. 

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 3 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with the Escentialz team. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.